Content as a Service (CaaS)

Way behind on my blogging so I'll keep this one relatively brief

My first session of the week was all about the documentation that MS provides for the System Center suite. Pretty dry stuff, but some interesting nuggets could be found

"SuperFlows" offer a much more interactive way of understanding how the product should/could work, and is being integrated with the troubleshooting tools - If this type of documentation takes off then I see a lot of benefit for GTS style solutions here. Also nice is the ability to extract the documentation (e.g. visio docs) and annotate it with our own specific configuration information (server names etc).

see http://www.myITforum.com/absolutevc/?v=834 for more info and an interview with Mr. SuperFlow

I guess the only problem I see here is that this kind of in-depth documentation takes time, and we'll increasingly see product functionality released with limited (or no) documentation. I guess we may need to seek out the developer blogs more and more just to understand how to use products we've bought! The cynic in me is thinking about how this drives consultancy revenue