EUT on Tour

The team will be attending the Microsoft Management Summit 2010



We also have updates from Lotusphere 09, Microsoft Management Summit 08, TechEd Europe 08 and the Lotus Leadership Alliance 08


Sunday, January 18, 2009

Mobile Everything

The Lotus Mobility Portfolio session covered a lot of old ground that we've already blogged about at the LoLa conference last year, but there were a couple of interesting nuggets to make the 2 hours worthwhile...

There was an amusing* 6 minute clip that explains Lotus Mobile Connect better than anything I can write here. View it here

Also some good tools that the presenter uses that we should look at as we start to get more serious about mobile devices (is Col reading this?)
One area that we haven't spent much time thinking about is that last one on the list. Let's take a real world example - www.MyMMs.com. Right now the site is optimised for 'standard' browsers on traditional deskops and laptops, and works great. But what if you're out and about? If someone suggests that it would make a great valentine gift? Try it on your phone now! You might buy if you can use the site right then and there, but if it's a frustrating experience would you always get onto a 'real' PC and follow though?

With the enormous growth of mobile devices and netbooks, are we missing out on impulse sales just because the site is inaccessible to mobile browsers? If this isn't a problem for us now I'm willing to bet that it will be - and surprisingly soon.

IBM has a solution for this, and I'm sure others do too. What's even better though is that tools exist to measure the number of site hits that don't result in a sale, and also to measure the browser configurations being used to access the site. But is anyone looking?

* this is the special definition of "amusing" that only applies after 2 hours of Security presentation

1 comment:

Anonymous said...

Your comments about accessing Mars eCommerce applications on mobile devices are spot-on and WebCC has this firmly on our radar.

From the analytics side this is certainly something we are working with the Brands to improve. Our analytics tools are able to spot an iPhone from IE7 and some of our eComm applications put a lot of effort into tracking % of vistors that complete an order and if not where the shopping cart was abandoned. Not all sites are good at this and this year we plan to provide additional capability within WebCC to improve this.

On the mobile device front I think thing are fundamentally changing thanks to Apple. The iPhone was the first mobile device that actually worked on the web. Apart from flash there is little you can't do with it and now we have RIM, Google etc playing catch-up to deliver the same experience on there devices.

A few year's ago it was all about providing a dumbed down WEP UI which of course was useless. Moving forward it will be much simpler and therefore worthwhile us investing in the mobile space. WebCC is again taking a leadership role in this space.